Refunds and Exchanges
Your satisfaction is our top priority.
As such, we work hard to ensure that all items that leave our store are of the utmost quality. If, however, there is ever a problem with one of our products, it can be mailed to us for exchange, repair, or refund.
If the product has been in use we won’t be able to replace it or provide a refund due to the fact that this is an energy-based product, and your frequency still remains in it after use.
Please do not use the product if you intend to exchange it.
Items you wish to return must be sent back to us no later than 14 days after receiving the product.
If you are not 100% satisfied with your purchase, you can return it to us for a refund or exchange after following these steps:
If you wish to return an item, please contact our customer service department before mailing the item. please do it through the Contact Us web form, within the 14-day time period after receiving the item. following that, you will receive specific mailing instructions from our customer service department.
(Depending on the item being returned, a package sent incorrectly may be held by customs, a possibility we always try to avoid).
Mail the returned item in protective packaging to ensure safe return shipment.
Once received and reviewed, we will send you an email to notify you that we have received your returned item and your refund will be issued to your original method of payment.
Should the customer choose to exchange the item for another item of a different price, an additional charge or a partial refund will be applied.
Please allow 1-2 weeks for the processing of your return.
Returns are subject to the following conditions:
Items sent back to King Solomon wisdom Ltd without contacting our customer service department before mailing the item will be refused and will not be refunded.
Items must be sent back to us no later than 14 days after received by the customer. After 14 days, we won’t be able to accept the return.
Items must be sent back in protective packing materials, including all original documents and tags.
Items must be unused and in the same condition as received.
If the item is returned damaged or missing parts, not through the fault of King Solomon wisdom Ltd, the cost of repair will be deducted from the total refund.
Shipping and insurance fees are non-refundable.
The refunded sum will be the total amount paid, minus shipping fees, and a restocking fee equal to 10% of the returned item cost.
If the returned item is improperly labeled or packaged, collect-shipping costs or custom-release costs may be charged. In such a case, the cost may be deducted from the refund. If the charges exceed the actual refund amount, King Solomon wisdom Ltd will refuse to pay it. To avoid this kind of situation, the customer must contact King Solomon wisdom Ltd before returning the item for receiving the exact return instructions.
Please note that the following items are non-refundable and cannot be returned: custom-made items, used, damaged, altered, improperly packaged, or resized items by a jeweler other than King Solomon wisdom Ltd. Included are rings that are all custom-made to size, per order.
Changes to This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.